Privacy Policy

Longview ("we", "us", "our") operates from 12/40 Ngamwongwan Road, Bang Khen, Mueang Nonthaburi, Nonthaburi 11000, Thailand. We provide retirement information sessions and document organisation services. This policy explains what personal data we collect when you use our website or engage our services, why we collect it, how we use it, and what rights you have in relation to it.

We take privacy seriously. Our services involve handling personal records and correspondence on behalf of clients, and we apply careful standards to all personal information entrusted to us. This policy covers data collected via our website and during the course of our client arrangements.

Questions about this policy may be directed to [email protected].

We collect personal data in the following ways:

2.1 Contact and enquiry data

When you submit an enquiry through our website contact form, we collect: your name, email address, telephone number (if provided), and the content of your message. This data is used solely to respond to your enquiry.

2.2 Client session data

When you engage our services, we may collect additional information relevant to your document situation — such as the nature of documents you wish to discuss, your country of origin, and the type of retirement arrangements you hold. We do not retain copies of personal financial or legal documents beyond the session unless you explicitly ask us to do so in writing.

2.3 Website usage data

Our website may collect standard technical data including IP address, browser type, and pages visited, via cookies and analytics tools. See Section 5 and our Cookie Policy for details.

2.4 Legal basis for processing

• Enquiry data: processed on the basis of your consent (submitting the form)
• Client session data: processed on the basis of the contract between you and Longview
• Website analytics: processed on the basis of legitimate interest, with opt-out available via cookie preferences

2.5 Retention periods

Enquiry data is retained for up to 12 months from the date of your initial contact. Client session records are retained for the duration of your active arrangement with us and for 24 months thereafter, unless you request earlier deletion. Website analytics data is retained for up to 26 months.

We use personal data for the following purposes:

• Responding to enquiries — to contact you about your request and arrange sessions if appropriate
• Delivering services — to prepare for and conduct information talks, file-building sessions, and long-term records arrangements
• Session correspondence — to send session confirmations, follow-up notes, and summaries as agreed
• Improving our website — to understand how visitors use the site and identify areas for improvement
• Legal compliance — to meet applicable legal obligations under Thai law

We do not sell, rent, or share personal data with third parties for their own marketing purposes. We do not send unsolicited marketing communications. If you are an existing client and we wish to inform you of new arrangements relevant to your situation, we will do so only by the contact method you have used with us, and you may opt out at any time by contacting [email protected].

We may share data with service providers who support our operations (such as email hosting) under appropriate data processing agreements. We do not transfer personal data outside Thailand except where technically necessary for cloud-based services, in which case appropriate safeguards are applied.

We take reasonable technical and organisational steps to protect your personal data against unauthorised access, loss, or disclosure:

• Website communications are transmitted over encrypted HTTPS connections
• Access to client records is restricted to the Longview team members involved in your arrangement
• Physical client documents brought to sessions are handled in a private office and returned or destroyed as agreed
• Digital records are stored on password-protected systems with access logging
• In the event of a data breach that affects your personal data, we will notify you and relevant authorities as required by applicable law without undue delay

Our website uses cookies to function correctly and to understand how visitors interact with it. We use essential cookies (required for site operation), analytics cookies (to understand usage patterns), and preference cookies (to remember your settings). Marketing cookies may also be present via third-party analytics tools.

You can manage your cookie preferences at any time via our Cookie Policy page. Rejecting non-essential cookies does not affect your ability to use the site.

In relation to the personal data we hold about you, you have the following rights:

• Access — to request a copy of the personal data we hold about you
• Rectification — to ask us to correct inaccurate data
• Erasure — to ask us to delete your data, subject to any legal retention obligations
• Portability — to receive your data in a commonly used format
• Objection — to object to processing carried out on the basis of legitimate interest
• Withdrawal of consent — to withdraw any consent you have given, without affecting processing that has already occurred
• Complaint — to lodge a complaint with Thailand's Personal Data Protection Committee (PDPC) or the relevant supervisory authority in your country of residence

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and recommend reviewing their policies before providing any personal data to them.

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe we have inadvertently collected data from a minor, please contact us at [email protected] and we will delete it promptly.

We may update this policy from time to time to reflect changes in our practices or applicable law. Material changes will be communicated by updating the "Last Updated" date at the top of this page. Continued use of our website after any update constitutes acceptance of the revised policy.